Customer orders Lotion but receives headphone worth Rs 19,000

A Twitter user recently took the platform to share a unique online shopping experience. Gautam Rege, co-founder and director of Josh Software, said that he ordered a skin lotion through Amazon for Rs 300, but received Bose headphones worth nearly Rs 19,000 instead. 

What really set Twitter buzzing, however, was Mr Rege's claim that when he contacted Amazon customer care to return the package, he was told to keep the premium headphones as the item is "non-returnable".

"Are you listening through your new headset we need skin lotion too!," wrote one Twitter user in response to his post. 

"Hey, I got a skin lotion instead of my Bose earbuds. Let's exchange," another quipped. 

Bose wireless earbuds (₹19k) delivered instead of skin lotion (₹300). @amazonIN support asked to keep it as order was non-returnable! 🤪🤦‍♂️🥳 pic.twitter.com/nCMw9z80pW

— Gautam Rege (@gautamrege) June 10, 2020