Google Cloud, Reckitt Benckiser to boost consumer engagement

New Delhi, Sep 29 Google Cloud has announced a collaboration with British consumer goods company Reckitt Benckiser (RB) to drive stronger customer engagement and India is one of the key markets for testing use cases for the company.

RB is currently testing use cases on data in the UK, the US, Brazil and India.

Once digitised in Google Cloud, RB will use the tech giant's machine learning (ML) capabilities to evaluate ROI and plan future campaigns more effectively.

"Only by utilising data will we be able to better serve consumers and shoppers and create meaningful experiences for them," said Fabrice Beaulieu, EVP Group Marketing Excellence and EVP Category Development Organisation Hygiene at RB.

RB will also run its own ML and auto-ML models, generating insights to optimise media spend, and creating more natural digital journeys as consumers go from awareness, to purchase, to advocacy, while always respecting data privacy.

RB's new digital hubs across the globe will drive consistency and further efficiencies with its marketing teams, while also enabling quick scale up of these capabilities prioritized for the top 50 brand-market combinations the hygiene business holds.

"Consumer goods companies can take advantage of their proximity to the customer to build entirely new insights and capabilities based on data," said Chris Ciauri, President EMEA, Google Cloud.

( With inputs from IANS )