Jio Mart: Customer unhappy with service says “I am not ordering from JioMart ever again”

Jio Mart - a RRL commerce marketplace which connects customers with Kirana stores and other small and microlocal Indian businesses was launched on May 31 in over 200 cities. The service provided by Jio Mart has received poor reviews from it's customers. Many customers have posted their buying experience on Twitter. 

You can check out the tweets below: 

My mom has been having a terrible time with @JioMart_Support@JioMart here is her Experince. Feeling very patriotic and listening to PM MADE IN INDIA plea ordered from JIO Mart.Big Mistake. May 25, 2020 Ordered Fruits and vegetables. for Rs. 764. After which no contect was made

— Freishia (@freishiab) June 4, 2020

Request to all my friends and followers to not order anything from @JioMart. Mr. @SupermarketWala and his team is running a fraud business where they take away customers' money and never deliver their products. I'm soon going to file a complaint against them. @SMARTStore_IN

— Tejan Shrivastava (@BeingTeJan) June 3, 2020

Wow, suddenly both orders have vanished from 'My Orders' page! Great job Jio Mart, @RelianceFreshIN Why are you looting customers?! pic.twitter.com/dqVbjwbFps

— Bhumika Thakkar (@bhumika_t) May 31, 2020

#Jiomart very disappointed by your 1st service.
1. Most of the items ordered were actually not the one I selected from the app.
-I had ordered normal Parle Hide and Seek got some small pack of Milano minis.

— dr@$ht! do$h! (@drashtidoshi14) May 30, 2020

This buying experiences of customers has shocked many as people expected good service from Jio Mart as it is launched by India’s richest man in partnership with the world’s largest social media company. And this is far from the only complaint about JioMart, which was launched on April 26 by Mukesh Ambani-owned Jio and Facebook-owned Whatsapp.

On April 22 Facebook announced to invest $5.7 billion dollars in Jio Platform, picking up a 9.99% stake in the company. 

Jio Mart has offered customers a 15% discount on the maximum retail price – marginally lower than DMart’s 16% and better than Amazon or Big Basket’s nearly 9%, as per  May 31 report.

Jio has clearly started off on the wrong foot in India’s highly-competitive $1 billion grocery market, but analysts said it’s too early to write the company off.