Maruti Suzuki goes digital, starts doorstep car delivery with new COVID-19 guidelines

Amidst the growing concerns of coronavirus cases in the country Maruti Suzuki India and Ford are now ready to offer home delivery of cars. Customers can choose the model, colour and accessories online and the car will be delivered at home.“All staff visiting the customer's home will follow safety protocols including wearing masks and carrying sanitizers. All cars will be fully disinfected before delivery. In case of delivery from showrooms, limited persons would be encouraged,” said the company’s statement. The company also said that this will be based on approvals from state governments, Maruti Suzuki dealerships have started to open and deliver the cars to customers in the waiting list.

Meanwhile, the company also issued a new guideline related to the COVID-19 pandemic to offer a safe, hygienic and a virus-free environment to customers at the time of delivery. All the dealership staff will wear hand gloves and masks when they are in the facility. Sanitisers will be kept at all dealerships for use. All the Maruti employees have been asked to download a specific health app. Their health will be monitored for 14 days through this app. It works in conjunction with the Aarogya Setu app recommended by the Indian government. On the other hand, test drive vehicles will be sanitised everyday. Only one person (driver) and the customer relationship manager can sit in the car during test drives. The relationship manager will be seated at the rear to maintain social distancing.