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SmarterBiz Technologies is a leading provider of technology and solutions for the future of remote work in the CX space.SmarterBiz provides large and medium enterprises with its SaaS-based suite of products defining technology segment called Next Generation CX as a Service (NGCXaaS) for omnichannel customer interaction management.The SmarterBiz suite of products use a set of IPR led technology capabilities that include AI-enabled Intelligent classification and distribution workflow management, advanced vision and audio processing, analytics and dashboarding.SmarterBiz is announcing today the official launch of VOIZ an additional offering in the CX space focussing on the gig economy. Built on the innate capabilities of the SmarterBiz suite of products. VOIZ brings together compes, contact centres and remote workforce for CX delivery related to customer support, technical support, chat support, email support, telesales and telemarketing.The post-pandemic business landscape looks considerably different. Now, orgzations understand that having a remote workforce alongside their mainstream workforce offers immense benefits both functionally and economically plus a range of possibilities to scale their business. Through 2020, several compes launched gig/remote workforce platforms for white collared jobs such as designing, software development, digital marketing, content writing, accounting, teaching, etc.While these platforms have found reasonable success, they are restricted to only certain job categories that require specialised skill sets. The broader and more widely available generic talent pool, like the stay-at-home mom/dads, people amid career breaks, retired professionals, moonlighters, students etc., remains unemployed. They do not possess one of the 'specialised skills' required to land work on these platforms.This is the exact talent pool, VOIZ is looking to bring on board by offering them 'easy to do' customer support and telesales jobs in the CX (customer experience) industry.Freshers to retired, across any educational qualification and domain experience, anyone with English proficiency can be upskilled in no time to land a CX job. VOIZ is bringing this segment into play via short format jobs related to customer support, technical support, chat support, email support, telesales and telemarketing. VOIZ connects businesses and contact centres with a remote workforce that is skilled and readily employable for customer support and telesales work.VOIZ, the first to launch a marketplace for CX (customer experience) could potentially offer remote work to thousands of people and transform the entire white-collared gig economy space.VOIZ has evolved to handle the bigger challenges in the remote workforce models such as team collaboration, performance monitoring and governance by implementing technology and tools blended into one seamless, powerful remote workforce platform, the very constraints because of which the entire CX industry was indecisive on adopting remote work.With VOIZ, compes can now hire, onboard, train, manage productivity, audit quality and the entire lifecycle of the gig workforce in a single platform through a self-service or a managed service model. In the former, compes manage their CX process in-house and in the latter, compes can have one of the VOIZ pre-approved contact centres manage their CX process. VOIZ enables compes to cut the contact centre operations costs by up to 40 per cent, increase scalability by up to 10X, manage seasonal demand and business continuity plans seamlessly."CX delivery at VOIZ is completely commoditized with the help of technology. A remote CX professional on VOIZ can resolve a customer issue working from the comfort of their home or anywhere else. Compes and contact centres can now hire a highly scalable and quality workforce that costs less, is easy to manage and delivers an outstanding customer experience. I am happy to be at the forefront of this democratization," said Vineet Patil, the Chief of Business.This story is provided by PRNewswire. will not be responsible in any way for the content of this article. (/PRNewswire)( With inputs from ANI )Disclaimer: This post has been auto-published from an agency feed without any modifications to the text and has not been reviewed by an editor

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Business :SmarterBiz Technologies launches VOIZ - voizworks.com, India's first remote workforce marketplace for customer support & telesales

SmarterBiz Technologies is a leading provider of technology and solutions for the future of remote work in the CX space. ...